Delivery

When will I get my order?

Usually, it takes 2 days to process and fulfil an order, after which shipping time is 2-3 business days.

Where will my order ship from?

Your orders are made and shipped from within the UK.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them
• If the shipping address was correct, and the package wasn’t left at the post office or at your
• neighbor’s, get in touch with us at support@emburn.co.uk with your order number.
• If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Returns

What’s your return policy?

Because all of our products are made-to-order especially for you, we’re unable to offer returns or exchanges if you’ve ordered the wrong size, colour, or simply changed your mind. This helps us reduce waste and avoid overproduction.

If your order arrives damaged, defective please don’t hesitate to reach out at support@emburn.co.uk — we’ll do everything we can to make it right.

Please make sure you check the size guides before ordering any products to make sure to avoid any disappointment